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Terms of Service

Last updated on September 15, 2026

1. About Us

  1. We are Soigné B.V., a company registered in the Netherlands under number 92772390. We build software that helps hospitality businesses hire, manage and pay their teams.

2. These Terms

  1. These terms cover your use of our subscription-based services. Whenever we say the “Services”, we mean everything we make available to you under your subscription, however you access it. That includes our platform, portals, mobile apps, APIs, agent interfaces, integrations, templates and support, as well as future versions and new features. These terms apply to all of it.
  2. Together, these terms, our Data Processing Addendum and our API Terms of Use form the “Agreement” between us. They apply alongside each other. If they conflict, these terms come first, except that the Data Processing Addendum comes first where it concerns the processing of personal data on your behalf, and the API Terms of Use come first where they concern the technical use of our APIs. Where we make other terms available for a specific part of the Services, those apply alongside the Agreement and rank below it unless we say otherwise.
  3. Our Services are for businesses only, and by subscribing you confirm that you are acting in the course of a business or profession. If you have general terms or purchase conditions of your own, they do not apply here.

3. Subscription

  1. We provide the Services on a subscription basis: you get access to the Services for as long as your subscription runs, and nothing more. Subscriptions run on a fixed (e.g. monthly) term. The plan you select sets out which features you get and how your fee is calculated, and you can see your current plan and fee in your account settings at any time.
  2. We may give you an introductory period at no charge. Unless you cancel before it ends, your subscription automatically continues on a paid basis at the applicable rate, and we start charging your payment method. We will tell you when the free period is about to end.
  3. You can cancel at any time through your account settings. Your subscription then continues until the end of the current billing cycle, and we do not refund mid cycle cancellations. We can cancel with one month’s notice, in which case we refund anything you have paid for the period after your subscription ends. We can also suspend or end your subscription straight away if you seriously breach the Agreement, use the Services unlawfully, or become insolvent.

4. Your Account

  1. We will give you an admin account to manage the access of your team. Login credentials and API keys are for individual use and must be kept secret. Let us know if you spot anything suspicious.
  2. You are responsible for everything that happens through your account, credentials, API keys or connected systems, whether or not you knew about it. That includes what your team does, any subscription changes they request, and anything done by AI agents or other automated tools you connect. Actions taken through your account count as your actions, and our logs are decisive as to what happened.
  3. Where we offer APIs as part of the Services, our API Terms of Use apply to your use of them, as set out in clause 2.2. We may set rate limits and other technical restrictions and may suspend API access if your use threatens the stability or security of the Services.
  4. Some of our interfaces, such as MCP servers, let AI agents and other automated tools read and act on your data on your behalf. If you use them, you decide which tools you connect, who you issue tokens to and how much access those tokens have. Keep that access limited to what is actually needed, revoke it when it is no longer needed, and make sure you are allowed to share the data involved with the tool you are connecting. Once data reaches a connected tool it has left the Services, and what happens to it is governed by your agreement with that provider, not by the Agreement. We may suspend this access at any time if we see unusual activity or a risk to the security or integrity of the Services.

5. Using Our Services

  1. We work hard to keep the Services running smoothly, but we cannot guarantee 100% uptime. We schedule maintenance outside peak hours where we can, though urgent fixes might happen at any time and cause downtime.
  2. You cannot use the Services for anything illegal, and you may not overload our systems or disturb other users.
  3. Our software, APIs and templates stay ours. During your subscription you get a non-exclusive, non-transferable right to use them, and nothing beyond that: no copying, reverse engineering, reselling, or using them to build a competing product. If you send us feedback or ideas, we are free to use them without owing you anything.

6. Integrations

  1. You can connect the Services to third party services, either through our APIs or through integrations we offer.
  2. Our responsibility ends at our API. We are responsible for making it available as described in our related documentation. Everything beyond that point is yours: the third-party service itself, your own systems, the connection between them, and what happens to data once it leaves the Services. We do not control third party services and make no promises about them. Your relationship with that provider is governed by your agreement with them, not by the Agreement.
  3. Third party services can change, break or disappear, and we are not responsible when they do. We may also change or discontinue our own APIs and integrations, in line with the changes section below. If you connect something, make sure you are allowed to share the data involved and that the connection is properly configured and secured. We may block an integration if it affects the stability, security or integrity of the Services.

7. Warranty

  1. We provide the Services on an “as-is” and “as-available” basis, on a best-efforts basis and without warranties of any kind.
  2. You are responsible for the accuracy, completeness and correctness of the data, parameters and configurations that you and your team provide or select. We generate output based on that input, but we are not responsible for output that is wrong because the underlying data, settings or instructions were inaccurate, incomplete or outdated. You remain responsible for reviewing and verifying all output before you rely on it.

8. Data

  1. Your data stays yours. We use it to provide the Services, and in aggregated or anonymized form to improve them. Where we process personal data on your behalf, our Data Processing Addendum applies.
  2. You can export your data through the Services at any time during your subscription. After your subscription ends, we may delete your data, so please export and back up whatever you need in time. Keeping any records you are legally required to retain is up to you.

9. Pricing and Payment

  1. Our prices do not include taxes.
  2. We charge automatically using your chosen payment method, and payment is due on the invoice date. If you pay late, statutory commercial interest and reasonable collection costs apply, and you cannot set off or withhold payment. If we cannot charge your payment method, we may pause the Services until payment is received in full.

10. Changes

  1. We may change the Services over time. We welcome your feedback, but final decisions about changes are ours.
  2. We may change the Agreement from time to time, for example to reflect changes to the Services or to legal, security or operational requirements. We will let you know at least one month before a change to the Agreement or to our pricing takes effect, by email or through notice to your admin account. If you are not happy with a change, you can cancel your subscription at the end of your current billing cycle. If you do not cancel, the change applies from the date it takes effect.
  1. Dutch law governs the Agreement, and any disputes go exclusively to the courts in Amsterdam.
  2. If we provide legal templates, such as employment agreements, please make sure they fit your situation and any applicable collective labour agreement. We are not liable for your use of such templates.
  3. Our liability under the Agreement is capped, per contract year and in total, at what you have paid us in the two months before the damage arose. We are not liable for indirect damages, including lost profits, business disruption, loss of data, missed savings, fines, or third-party claims. These limits apply whatever the legal basis of the claim, except in case of intent or deliberate recklessness by our management. Claims lapse if you do not notify us in writing within six months of discovering the damage.
  4. If part of the Agreement turns out to be invalid, the rest stays in force, and we will replace the invalid part with something as close to the original intent as possible. We may transfer the Agreement to another company, for example if our business is acquired. You cannot transfer it without our consent.