Terms of Service

Last updated on January 1, 2025

About Us

We are Soigné B.V., a company registered in the Netherlands (registration #92772390). These are our terms for using our subscription-based services.

Free Trials

  • We may offer free trials for our services
  • Free trials end automatically with no charges
  • Add payment details and choose a paid subscription plan to continue your use after your trial ends

Subscription

  • Subscription plans are offered on a fixed (monthly) term basis
  • Subscriptions may be cancelled at anytime through your account settings
  • We do not provide refunds for mid-cycle cancellations
  • We may cancel subscriptions with one month’s notice to you
  • Subscriptions continue until the end of the current billing cycle when cancelled

Your Account

  • We will give you an admin account to manage your team's access to our services
  • Login credentials must be kept secret and accounts are for individual use only
  • Let us know if you notice any suspicious account activity
  • You are responsible for your teams’ use of our services, including any subscription changes they might request

Using Our Service

  • We try to keep our service running smoothly but cannot guarantee 100% uptime
  • We do maintenance mostly at night, but urgent fixes might happen anytime and might cause downtime
  • You can't use our service for anything illegal
  • Don't overload our system or disturb other users

Data

  • You keep all rights to your data
  • We only use your data to provide and improve our service
  • Our Data Processing Agreement (DPA) applies when we process personal data on your behalf
  • We may delete your data when your subscription ends, so please make sure to timely back-up your data

Pricing and Payment

  • Prices do not include taxes
  • We charge automatically using your chosen payment method
  • If we are unable to charge your payment method, we may pause your service until payment is received
  • We may change our pricing from time to time
  • Price changes will be notified at least one month before they take effect

Changes

  • We may change our services over time - while we welcome your feedback, final decisions about changes remain with us
  • We will notify you of any changes to these terms, our Data Processing Agreement (DPA) , or our pricing at least one month before they take effect. Notifications will be sent via email or displayed within the service
  • If you don't like the changes, you can cancel your subscription at the end of your current billing cycle
  • Our agreement is governed by Dutch law, with all disputes handled exclusively by courts in Amsterdam
  • Please ensure that any legal templates (like employment agreement) provided by us meet your specific needs. We are not liable for your use of such templates.
  • Our liability for damages is limited to the amounts you have paid us in the two months prior to the damages arising. We are not liable for these indirect damages: lost profits and business disruption.